No, this service option is not available currently.

You can make calls, assuming you have conNEXT points in your account. You will be charged for using the services in accordance with the rates set out in the relevant pricing guide.

All calls are charged by the minute. The longest call you can make is 1 hours and 59 minutes. All charges are inclusive of VAT, where applicable.

At the end of a call, fractional charges will be rounded up to the nearest whole cent. For example a call at a price of 0.024 CHF will be rounded to 0.03 CHF. During the call, charges incurred will be deducted automatically from your Points balance in your Account.

No, a call will be terminated automatically when your balance is zero points.

When calling out with conNEXT to landlines or mobiles of non-conNEXT users around the world the rate is indicated by conNEXT on your device in CHF. The current global rates can be viewed in the call rates section available in the Settings of your application.

Connexcom may change the rates for calling phones at any time without notice to you. The new rate is deemed accepted by you if you make your call.

Rates viewed in the call rates section of the Settings menu of the application are taken from our service real time. Connexcom may change the rates for calling phones at any time without additional notice to you. You can view the actual current rates at any time. The new rate table is deemed accepted by you if you make your call.

The duration of a call shall be based on one-minute increments. Fractions of minutes will be rounded up to the next minute. For example is your call lasts for 119 seconds then it will be rounded up to two minutes.

There are no other additional costs.

You can Top-up your credit fast and securely. We offer two possible ways to top up:

1. You can top up using our online top-up service. In order to do so, simply go to the top-up page and follow the instructions. You will be asked to enter the phone number used to activate your phone and you will be required to enter your credit card information. The data will be handled in a secure way with the sole purpose of completing your purchase. The credit card information will be passed to the financial institution handling the credit card charging function and will be used only for this purpose. No data will be stored in our database. Every time you use the provided option you need to enter the credit card data again.

2. You can use the inapp purchase offered in the stores (currently provided in Apple and Google stores). The available Top up mechanism is provided in the Settings of the installed application. Go to your application in the Settings and select Balance.

Your balance will be displayed. There you will be offered to add different credit volumes to your balance. By selecting one of the offered options, the conNEXT application will use your already provided mechanism in your respective store (the currently supported are the Apple store and Google store accounts) to top up your points in the application. Apple or Google using the payment method you have already specified will charge you. Connexcom will not charge you directly.

You can top up using your credit card. In order to do so you need to get on our web site: connexcom.net. Specifically follow the instructions specified in the site. You will be required to enter the phone number used to activate your phone and you will be required to enter your credit card information. The data will be handled in a secure way with the sole purpose of completing your purchase. The credit card information will be passed to the Financial institution handling the credit card charging function and will be used by Connexcom only for this purpose. No data will be stored in our database. Every time you use the provided option you need to enter the cred card data again.

Yes you can. You can Top-up your credit, fast and secure, without logging in by purchasing credit from the store you have used to download. The available top up mechanism is provided in the Settings of the installed application. Go to your application in the Settings and select Balance.

Your balance will be displayed. By selecting one of the offered upload options, the conNEXT application will use your already provided mechanism in your respective store (the currently supported are the Apple store and Google store accounts) to top up your points in the application. Apple or Google using the payment method you have already specified will charge you. Connexcom will not charge you directly.

Yes you can. You can Top-up your credit, fast and secure, without logging in by purchasing credit from the store you have used to download. The available top up mechanism is provided in the Settings of the installed application. Go to your application in the Settings and select Balance.

Your balance will be displayed. By selecting one of the offered upload options, the conNEXT application will use your already provided mechanism in your respective store (the currently supported are the Apple store and Google store accounts) to top up your points in the application. Apple or Google using the payment method you have already specified will charge you. Connexcom will not charge you directly.

All transactions are based in CHF. For your information we have added price information in various other currencies as a reference point. Still, payments and charges will be done in CHF.

No. If you decide to delete the conNEXT application we recommend that you use all your balance before you remove the app. In the event that you decide to remove the app any remaining balance will be lost.

Yes, you can make a conference call to normal phones.

You should note that you will be charged for ALL calls to normal phones in total.

Remember conference calls using our conNEXT app by all users are secure and free of charge, so we advise that you recommend your friends to download conNEXT for free.

Yes. You can combine calls in a conference to mixed users (i.e. users that have installed the application and users that are accessed only through normal phone calls).

You will only be charged for the call you initiate to direct phone numbers.

Remember conference calls using our conNEXT app by all users are free of charge, so we advise that you recommend your friends to download conNEXT for free.

No. Please note that conNEXT is not a replacement for your mobile or fixed line telephone and does not allow you to make emergency calls to emergency services such as police, fire brigade, or emergency medical services. To ensure that you can make such calls you must make alternative communication arrangements.

No. Please note that conNEXT is not a replacement for your mobile or fixed line telephone and does not allow you to make free calls. To ensure that you can make such calls you must make alternative communication arrangements.

No. Please note that conNEXT is not a replacement for your mobile or fixed line telephone and does not allow you to make free calls. To ensure that you can make such calls you must make alternative communication arrangements.

We’ll provide our services with reasonable skill and care. However, our services are not fault-free and are not available everywhere in the world. There are a number of reasons why you may find problems with the services, including moving to/from home or work, weather conditions, damage to our network, the number of people using the network and so on. Please contact us (You can report problems or issues via email on: support@connexcom.net if you experience a service issue and we’ll attempt to fix it. If we have to interrupt our services for maintenance or we cause a technical fault on our network, we will try to notify you via messaging in our application (you will see a message from user conNEXT). If you are experiencing a materially degraded service for an unreasonable period of time, please send us a message specifying the location you are in the version of the application (can be found in the settings menu of the service). We’ll not be responsible for any loss of service due to something outside our reasonable control. During busy periods on our network and servers we may need to manage traffic to ensure everyone has access to our services.

You can send us notices or complaints via mail to the official company address.

You can send notices, ask questions or make proposals via email on: info@connexcom.net

You can report problems or issues via email on: support@connexcom.net

You can send your complaints via email on: complaints@connexcom.net